ORDERING
Q: How can I place an order?
A: For your convenience, Medi Nuclear® has 4 ways to place an order.
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Submit an order using the website contact form.
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Email an order directly to our friendly Customer Service team at cs@medinuclear.com.
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Call in an order toll free to 800.321.5981.
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Fax an order to 626.960-8700.
Q: May I purchase products through a facility contracted pharmacy or distributor?
A: Yes. You may purchase products directly from Medi Nuclear® or other preferred vendor. If your supplier doesn’t currently carry our products, have them contact us and we’ll be glad to set them up.
Q: How long does it take to receive an order?
A: Orders are generally shipped within seventy-two (72) hours of placement. From our location in California to the East Coast, it generally takes 5-7 working days, via ground shipment. Expedited shipping is also available, depending on product availability.
Q: Can I use my shipping account number on orders?
A: Yes. Please provide your shipping account number when your order is placed.
Q: What is Medi Nuclear’s® product warranty?
A: Medi Nuclear's® Product Warranty may be found in the Terms and Conditions of Purchase on the Terms and Policies page.
PRODUCTS
Q: Does Medi Nuclear® have a pole mountable radioaerosol delivery system?
A: Yes. Click here to learn more Aero/Vent Jr. Radioaerosol Delivery System.
Q: Medi Nuclear's® unidirectional (two tube) radioaerosol kits are featured on the website. Are the single tube kits still available?
A: Yes. While many facilities have upgraded to unidirectional (two tube) kits, others are pleased with the performance of the original single tube kits. Still available are the Aero/Vent™ Plus and Insta/Vent™ kits. Both are available with either the scuba style Safety Shield™ Mouthpiece or air-cushioned face mask.
Q: A knock-off of the Aero/Vent™ Plus radioaerosol kit was mentioned. How is it different?
A: A company in Michigan made a kit to fit inside Medi Nuclear's® Aero/Vent™ shield. This copycat product is missing Medi Nuclear's® proprietary ultra-fine particle nebulizer for alveolar delivery and high quality images, and its scuba style Safety Shield™ Mouthpiece and HEPA filter for enhanced safety. Reduced safety, poorer images and lengthier dosing should be expected from the knock-off kit.
Q: Does Medi Nuclear® have Covid safety tips available?
A: Yes. Please see the Covid Safety page.
Q: How do Med Nuclear's® radioaerosol delivery systems compare with Technegas?
A: When used with SPECT, Medi Nuclear®'s Insta/Vent Plus Radioaerosol Delivery System may provide sufficiently comparable results to Technegas in the areas of image quality, speed of delivery, and safety. Regarding convenience, cost, and use with shallow breathers or ventilator dependent patients it would most likely be superior.
Q: Is radioaerosol or Xenon delivery better for lung imaging?
A: Radioaerosol and Xenon delivery both have pros and cons. Through the years, radioaerosol delivery has evolved greatly so when it comes to image quality, speed of delivery, safety, and use with SPECT or ventilator dependent patients, radioaerosol delivery is considered to be superior. See the Xenon v. Radioaerosol Comparison found on the Resources page to learn more.
Q: Does Medi Nuclear® sell to research institutes?
A: Yes. Medi Nuclear's® fine particle Neb 3A+ nebulizer is very popular with researchers.
ABOUT
Q: Where are Medi Nuclear's® products manufactured?
A: Los Angeles County, California, USA.
Q: Where do I find the expiration date of Medi/Nuclear's® products?
A: The date of manufacture is noted on a product's label, and an expiration date is not required. Med Nuclear's products have a lengthy shelf-life. Please see the Compliance page to learn more.
Q: Is Medi Nuclear® System Award Management (SAM) certified?
A: Yes it is. Medi Nuclear® is woman owned and SAM certified.
Q: Do Medi Nuclear® products have a CE Mark?
A: All of Medi Nuclear’s® products are FDA cleared and produced in an ISO 13485:2016 certified facility. They do not have a CE Mark so they are sold nationally and internationally to countries where a CE Mark is not required.
Q: Who should I contact for troubleshooting?
A: Most radioaerosol delivery system issues are very easily resolved by contacting us for simple troubleshooting tips or printable troubleshooting materials.
Q: Does Medi Nuclear® offer on-site preventative maintenance for the Xenon/Master® Xenon Delivery System?
A: Medi Nuclear® works with an outside service that has been factory trained to perform Xenon/Master® maintenance. Contact us to learn more about service options.
Q: Is Medi Nuclear® in California related to Medi-Nuclear, LLC in Michigan?
A: No. We are not affiliated with this company. The California based Medi/Nuclear® is a manufacturer and distributor of radioaerosol delivery systems and lung imaging supplies. The Michigan based company is a distributor only.